- E-mail: hanan@galaxybazar.com
- Phone Number: +971 522384075
At Galaxy Bazar, we are dedicated to ensuring that you are completely satisfied with your purchase. Our Return & Refund Policy is designed to make the process simple, transparent, and hassle-free.
To qualify for a return:
Items must be returned within 3 days of the delivery date.
Products must be unused, unopened, and in their original packaging with all tags attached.
Certain items may not be eligible for return, including:
Perishable goods
Custom or personalized products
Final sale or clearance items
To start a return, please contact our support team:
Email: hanan@galaxybazar.com
Phone: +971522384075 (WhatsApp Available)
Please include:
Your order number
The reason for the return
Once your request is approved, you will receive a Return Authorization Number (RAN) along with detailed return instructions.
Customers are responsible for return shipping costs unless the product arrived damaged or defective.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
Return shipping costs are the customer’s responsibility, unless the product was damaged or defective upon arrival.
Return Period: 3 days from delivery
Refund Processing: Up to 10 business days after approval
Restocking Fee: None
Return Method: By mail
Return Label: Customer responsibility
Currency: AED (United Arab Emirates Dirham)
Approved refunds will be processed within 10 business days (Monday–Friday) and issued to the original payment method used during purchase.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Partial refunds may be issued if:
The returned item is not in its original condition
The item is damaged or missing parts not due to our error
The following items are not refundable:
Shipping costs
Gift cards
Final sale or clearance items
If you haven’t received your refund yet:
Check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
Contact your bank, as processing times may vary.
If you have done all of the above and still have not received your refund, please contact us:
hanan@galaxybazar.com +971522384075
We only replace items if they are defective or damaged.
If you need to exchange a product for the same item, please contact our support team for assistance.
Email: hanan@galaxybazar.com Phone: +971522384075
Warehouse Address: Warehouse A6, Alqusais Industrial Area 4
Dubai 50819, United Arab Emirates
Business Address: Twin Towers P.O.Box 4422 Fujairah
