FAQ
Orders & Payments
What payment methods do you accept?
We currently accept Cash on Delivery (COD).
Is Cash on Delivery available?
Yes, Cash on Delivery is available for selected products and delivery areas. Availability may vary depending on your location.
Will I receive an order confirmation?
Yes. After placing an order, you will receive an order confirmation email with your order details.
Can I cancel my order?
Orders can be canceled before they are processed or shipped. Please contact our support team as soon as possible for cancellation requests.
Shipping & Delivery
How long does shipping take?
Processing time is usually 1–2 business days. Delivery time may vary depending on your location and courier service.
Do you provide order tracking?
Yes. Once your order is shipped, tracking information will be provided when available.
Do you ship internationally?
No, Currently We Ship Only UAE.
What happens if my package is delayed?
Delivery delays may occur due to weather conditions, courier issues, or high order volume. If your order is delayed, please contact our support team for assistance.
Returns & Refunds
What is your return policy?
We accept eligible returns within the return period mentioned in our Return & Refund Policy. Products must be unused, in original condition, and include original packaging.
How do I request a return?
To request a return, contact our support team with:
- Order number
- Product details
- Reason for return
- Photos (if product is damaged or incorrect)
When will I receive my refund?
Approved refunds are generally processed within 5–10 business days after the returned item is received and inspected.
Products & Pricing
Are your product prices accurate?
We strive to ensure all prices and product information are accurate and regularly updated. However, pricing errors may occasionally occur and may be corrected without prior notice.
Are product images accurate?
We try to display products as accurately as possible. However, actual colors or packaging may vary slightly depending on device settings or manufacturer updates.
Account & Security
Do I need an account to place an order?
You may be able to place orders as a guest, depending on checkout availability. Creating an account can help you track orders and manage purchases more easily.
How is my personal information used?
Customer information is handled according to our Privacy Policy and is used only for order processing, customer support, and service improvement purposes.
Customer Support
How can I contact customer support?
You can contact us through:
- Website: Galaxy Bazar
- Email: hanan@galaxybazar.com
What are your support hours?
Customer support is available:
- Monday – Saturday
- 10:00 AM – 7:00 PM (GMT+6)
How quickly do you respond to inquiries?
We aim to respond to customer inquiries within 24 hours during business days.